Privacy Policy

Last modified on November 1st, 2023.

The goal of this privacy policy, written by the CRÉPAS (Conseil régional de prévention de l’abandon scolaire) Saguenay-Lac-Saint-Jean, is to inform you of our practices regarding the treatment of personal information collected through our website.

By accepting this policy, or by providing us with personal information after having a chance to read it, you accept that your personal information will be handled in compliance with this policy and with the other consent forms, when applicable.

How can you contact the person responsible for personal information?

Ms. Marie-Noëlle Potvin
Digital communications officer
CRÉPAS (Conseil régional de prévention de l’abandon scolaire)

Phone: (418) 547-2191, ext. 6198
Mail: Pavillon Manicouagan, 7e étage, 2505, rue Saint-Hubert, Jonquière (Québec) G7X 7W2

What personal information are we gathering, and what are we using it for?

The CRÉPAS can use the personal information gathered through the website for the following objectives:

  • Answer comments or questions addressed to us;
  • Perform analyzes and gather statistics about our audience and about the way our website is used, in order to better understand your interests and preferences;
  • Detect security incidents and protect ourselves from malicious, deceptive, fraudulent or illegal activities;
  • Carry on any other action for which the personal information was collected;
  • Other objectives described in this policy or permitted by law.

How do we collect your personal information?

We directly collect your personal information in the following situations:

  • When you communicate with us by email, in person, by phone or in writing;
  • When you complete the survey on the JeConcilie website;
  • When you visit our website.


What identification, tracking or location technology do we use?

  • The CRÉPAS uses Google Analytics to measure the audience and record visits to the website;
  • Using cookies, Google Analytics collect specific information, such as the pages you visit, the time and date of your visit, the links you clicked on, your computer’s operating system, your browser’s language, the name of your internet provider and your geographic location. The data collected by Google is anonymized and cannot be associated with any individual person. They are kept on servers located outside of the province of Québec;
  • You can install a browser extension to disable Google Analytics and keep it from recording your information.

Who will have access to your personal information and who are we sharing it with?


  • At the CRÉPAS, only employees who absolutely need to access your personal information to fulfill their duties will be able to access it, and only when it is necessary to meet the objectives that you have consented to.
  • Our partner: ÉCOBES – Recherche et transfert

We can share your personal information with our partner, ÉCOBES – Recherche et transfert, for analysis and statistical purposes.

What identification, tracking or location technology do we use?

Cookies are small text files that are downloaded to a visitor’s device when they visit certain websites, permanently or temporarily. They don’t let us collect personal information about a visitor.

The CRÉPAS uses cookies to make browsing easier, and to customize and contextualize the information for advertising and statistics (Facebook and Google). By using the CRÉPAS website, you accept that it will download cookies to your device.

At any time, you may configure your browser to block cookies. It is also always possible to destroy the cookies by deleting the browsing data.

How long do we keep your personal information?

We keep your personal information for as long as the goal for which they were collected hasn’t been accomplished, and in compliance with our internal policies and procedures on that subject. However, it is possible that we may have to keep your personal information for a longer period of time, when required, to respect our legal and regulatory obligations regarding retention and conservation of information and files.


For advertising purposes, the CRÉPAS uses the services of third-party websites like Google, Facebook, Instagram and LinkedIn to promote its services and programs.

When you visit the JeConcilie website, these websites can use cookies or other similar technologies to collect or receive information about your browsing, and use it to determine your web browsing behaviours and habits. These technologies are used to display targeted ads related to your interests. The information sent to these websites is anonymized and cannot be linked to an individual person.

External websites

The JeConcilie website contains links to third-party websites that are operated by other organizations. The CRÉPAS has no control over these websites and we bear no responsibility by linking to them. We highly encourage you to read the privacy policies of these other websites.

Legal context

Because it is a public body, the CRÉPAS is subjected to the Act respecting Access to documents held by public bodies and the Protection of personal information (hereafter the “Act on Access to documents”).

As such, the CRÉPAS must ensure the privacy of the personal information collected while fulfilling its functions. It must also make sure that this information is only used by authorized personnel. The collected personal information can be shared with other persons or organizations only in the cases provided for by the Act on Access to documents.

The Act on Access to documents allows you to consult your personal information and correct it. Requests for correction must be sent to the person in charge of the access to documents and the protection of personal information at CRÉPAS.